Privacy Policy

This Privacy Policy describes how English Flow collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully to understand our practices regarding your information.

Information We Collect

We collect information from you in several ways to provide and improve our language learning services. This information helps us personalize your learning experience and support your progress in English.

Personal information provided during registration, including your name, email address, and phone number
Educational background and language proficiency level information
Usage data including pages visited, time spent on the platform, and courses accessed
Device information such as browser type, operating system, and IP address
Cookies and similar tracking technologies to enhance your browsing experience
Payment information when you enroll in paid courses or services
Communication preferences and feedback you provide about our services

How We Use Your Information

We use the information we collect for various purposes to deliver quality English language education and improve our platform. Your data helps us understand your learning needs and provide personalized content and recommendations.

Providing and improving our English language courses and learning materials
Personalizing your learning experience based on your proficiency level and goals
Processing course registrations and managing your account
Sending educational content, course updates, and relevant notifications
Analyzing usage patterns to enhance platform functionality and user experience
Responding to your inquiries and providing customer support
Conducting research and developing new language learning features
Complying with legal obligations and protecting against fraudulent activities

Your Rights and Choices

You have important rights regarding your personal information. We believe you should have control over your data and the ability to access, correct, or delete it at any time. We respect your choices and will honor requests regarding your information.

Access your personal information and request copies of data we hold about you
Correct or update inaccurate or incomplete personal information
Delete your account and associated personal data
Opt out of marketing communications and promotional emails
Withdraw consent for data processing at any time
Request information about how your data is being used
Lodge a complaint with relevant data protection authorities if needed

To exercise these rights, please contact us using the information provided below. We will respond to your requests promptly and securely.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. These tools help us remember your preferences, understand how you use our services, and provide personalized content. Cookies are small files stored on your device that help enhance functionality and track your learning progress.

Essential cookies that enable basic platform functionality and security features
Performance cookies that help us understand how you interact with our courses
Preference cookies that remember your language settings and personal choices
Analytics cookies that track usage patterns to improve our services
Third-party cookies from trusted partners that help us provide better content

You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain platform features and your learning experience.

Data Security and Protection

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption and secure protocols to safeguard your data during transmission and storage.

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your login credentials confidential. If you believe your account has been compromised, please contact us immediately.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, such as payment processors and hosting providers. These partners are contractually obligated to maintain confidentiality and use your information only for specified purposes.

We may disclose information when required by law, legal process, or government request. We may also share information to protect our rights, privacy, safety, or property, and to prevent fraud or abuse of our services.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will remove your personal data from our active systems within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

Certain information may be retained in backup copies for a limited period, but will not be actively used or accessible to our team. Usage analytics and aggregated data may be retained longer for research and service improvement purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date at the top of this page. Your continued use of our services indicates your acceptance of any updates to this policy.